{"id":12538,"date":"2015-04-07T10:00:00","date_gmt":"2015-04-07T08:00:00","guid":{"rendered":"http:\/\/nolabnoparty.com\/?p=12538"},"modified":"2023-07-16T11:25:18","modified_gmt":"2023-07-16T09:25:18","slug":"vcsa-6-0-login-error-with-vsphere-client","status":"publish","type":"post","link":"https:\/\/nolabnoparty.com\/en\/vcsa-6-0-login-error-with-vsphere-client\/","title":{"rendered":"vCSA 6.0 login error with vSphere Client"},"content":{"rendered":"<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error01\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error01.jpg\" alt=\"loginvcsa60error01\" width=\"602\" height=\"202\" border=\"0\" \/><\/p>\n<p>Logging in to vCenter Server Appliance using vSphere Client with option \"Use Windows session credentials\" fails with a vCSA 6.0 login error.<\/p>\n<p>The error displayed\u00a0is the following:<\/p>\n<blockquote><p>A General System error occurred: Cannot get user info<\/p><\/blockquote>\n<p><!--more--><\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error02\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error02.jpg\" alt=\"loginvcsa60error02\" width=\"420\" height=\"459\" border=\"0\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Procedure<\/h2>\n<p>To fix this matter, establish an <strong>SSH connection<\/strong> with vCSA and enter the root credentials to login.<\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error03\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error03.jpg\" alt=\"loginvcsa60error03\" width=\"562\" height=\"297\" border=\"0\" \/><\/p>\n<p>Enable the <strong>Bash shell<\/strong> running the <strong>shell.set --enabled true<\/strong> command.<\/p>\n<p><span style=\"color: #0000a0;\"># shell.set --enabled true<\/span><\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error04\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error04.jpg\" alt=\"loginvcsa60error04\" width=\"562\" height=\"54\" border=\"0\" \/><\/p>\n<p>Start the Bash shell running the <strong>shell<\/strong> command.<\/p>\n<p><span style=\"color: #0000a0;\"># shell<\/span><\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error05\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error05.jpg\" alt=\"loginvcsa60error05\" width=\"562\" height=\"286\" border=\"0\" \/><\/p>\n<p>Edit the file <em>\/etc\/nsswitch.conf<\/em> and locate the entry:<\/p>\n<blockquote><p>passwd: compat ato<\/p><\/blockquote>\n<p><span style=\"color: #0000a0;\"># vi \/etc\/nsswitch.conf<\/span><\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error06\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error06.jpg\" alt=\"loginvcsa60error06\" width=\"562\" height=\"204\" border=\"0\" \/><\/p>\n<p>Add the item <strong>lsass<\/strong> to this entry then save and exit the <em>\/etc\/nsswitch.conf <\/em>file.<\/p>\n<blockquote><p>passwd: compat ato <strong>lsass<\/strong><\/p><\/blockquote>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error07\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error07.jpg\" alt=\"loginvcsa60error07\" width=\"562\" height=\"202\" border=\"0\" \/><\/p>\n<p><strong>Restart vpxd<\/strong> with the command:<\/p>\n<p><span style=\"color: #0000a0;\"># \/etc\/init.d\/vmware-vpxd restart<\/span><\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error08\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error08.jpg\" alt=\"loginvcsa60error08\" width=\"562\" height=\"180\" border=\"0\" \/><\/p>\n<p>Type <strong>exit<\/strong> command to logout the shell.<\/p>\n<p><span style=\"color: #0000a0;\"># exit<\/span><\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error09\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error09.jpg\" alt=\"loginvcsa60error09\" width=\"562\" height=\"48\" border=\"0\" \/><\/p>\n<p>Close the vCSA SSH session and open the vSphere Client. Login the vCenter Server Appliance enabling\u00a0<strong>Use Windows session credentials<\/strong> option.<\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error10\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error10.jpg\" alt=\"loginvcsa60error10\" width=\"420\" height=\"459\" border=\"0\" \/><\/p>\n<p>This time the login is successful and the <strong>logged username<\/strong> is reported at the bottom right side of the screen.<\/p>\n<p><img decoding=\"async\" style=\"background-image: none; float: none; padding-top: 0px; padding-left: 0px; margin: 0px auto; display: block; padding-right: 0px; border-width: 0px;\" title=\"loginvcsa60error11\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/2015\/04\/loginvcsa60error11.jpg\" alt=\"loginvcsa60error11\" width=\"600\" height=\"383\" border=\"0\" \/><\/p>\n<p>The access to vCSA can now be established using the Windows session credentials option.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/nolabnoparty.com\/wp-content\/uploads\/images\/firma.jpg\" alt=\"firma\" title=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Logging in to vCenter Server Appliance using vSphere Client with option \"Use Windows session credentials\" fails with a vCSA 6.0 login error. The error displayed\u00a0is the following: A General System error occurred: Cannot get user info<\/p>\n","protected":false},"author":3,"featured_media":12527,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"linkedin_93tdZWzMZc_93tdZWzMZc":"","facebook_2879994398731222_17841400390232720":"","twitter_113568041_113568041":"","mastodon_115463926174894442_115463926174894442":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[903,2701],"tags":[52,1551,452],"class_list":["post-12538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vmware-en","category-vsphere-en","tag-login","tag-vcsa","tag-vsphere-client","has_thumb"],"_links":{"self":[{"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/posts\/12538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/comments?post=12538"}],"version-history":[{"count":0,"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/posts\/12538\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/media\/12527"}],"wp:attachment":[{"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/media?parent=12538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/categories?post=12538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nolabnoparty.com\/en\/wp-json\/wp\/v2\/tags?post=12538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}